Emergency Room Director Seleem Choudhury recently went through the Lean program. The goal was to figure out how to cut wait times for patients in the E.R.
“People come in and they are sick. And when they are sick, we need to see them as soon as they arrive upon — you know, upon arrival. And so we had to reexamine our process. We got Post-it notes — we put them on the wall — from every single aspect, from walking through the door, to seeing the nurse, to going through registration. And we had up to maybe two hours' wait to be seen for that process. And just by making some simple changes, we cut that wait time by half.”